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Hello Poro Tour Package:
Terms & Conditions

1. Booking & Payment

Booking will be confirmed only after receipt of the deposit and a signed booking form (if applicable).
Payment methods accepted: credit/debit cards, bank transfer, and/or online payment portals.
Full payment must be made no later than six (6) days before the tour departure date.

All prices are quoted in PNG Kina and are subject to availability and change until full payment is received.
The tour package price includes accommodations, transportation, meals, guide services, entry fees, and items expressly stated in the itinerary or invoice.
Exclusions (such as personal expenses, visa fees, travel insurance, meals not specified, optional activities, and/or gratuities) are the responsibility of the client, unless specified.

(a) By the Client

Cancellations must be made in writing.
Deposits are non-refundable.
Cancellation fees apply and refunds of any balance paid (if applicable) are subject to the following cancellation terms:
- More than 60 days before departure: 10% of total cost
- 30–59 days before departure: 25% of total cost
- 15–29 days before departure: 50% of total cost
- Less than 14 days: No refund
No refund will be given for unused services or early departures.

(b) By the Operator

The operator reserves the right to cancel a tour due to insufficient participants, force majeure, or unforeseen operational circumstances. In such cases, clients will be offered an alternative tour or a full refund of payments made.

The operator reserves the right to make itinerary adjustments due to weather, safety, or operational reasons.
If a major change is made, clients will be notified as soon as possible and offered an alternative or a refund.

Comprehensive travel insurance covering medical expenses, trip cancellation, personal liability, and loss of belongings is strongly recommended for all participants.
It is the responsibility of the client to ensure adequate coverage for necessary insurance, including other unforeseen events.

Participants must ensure they are in a suitable physical and mental condition to travel and participate in the tour.
Any pre-existing medical conditions must be disclosed at the time of booking. The operator reserves the right to decline participation where health or fitness may compromise safety or enjoyment.

Clients are responsible for obtaining and holding valid passports, visas, permits, and any other travel documentation required for the tour.
The operator accepts no responsibility for losses or disruptions arising from failure to obtain such documents, including that no refunds will be provided.

Participation in the tour is at the client’s own risk.
To the maximum extent permitted by law, the operator shall not be liable for:
- Injury, illness, loss, damage, delay, expense, or irregularity resulting from the client’s own actions or omissions; or
- Acts or omissions of third-party service providers; or
- Events beyond the operator’s reasonable control, including force majeure events (natural disasters, strikes, pandemics, etc).
The operator’s liability is limited to the cost of the tour package.
Nothing in these terms and conditions excludes liability for death or personal injury caused by the operator’s negligence.

Clients are expected to conduct themselves respectfully and follow the local laws and customs, including the lawful instructions of the guides and operators at all times.
The operator reserves the right to remove any participant from the tour whose behaviour is disruptive, unlawful, or endangers the safety or enjoyment of others, without refund.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Papua New Guinea.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Papua New Guinea.