Covid 19 Helpline


Effective as of October 3


  • GPS Tracking Ankle Bracelets are mandatory only for International passengers on designated charter flights that bring in large number of charter flights. Controller decides which charter flights are required.
  • There are no limitations to number of passengers in any Public Motor Vehicles but it is mandatory for passengers and the driver to wear masks.
  • Ban on gathering of 50 or more people is still in place.


  • International Flights is open for Australia, Singapore, Hong Kong, Japan and the Solomon Islands.Previously, flights from other countries apart from Australia had to be approved by the controller.
  • Passengers are still required to get approval from the Controller's Office to travel into the country and must do PCR test with negative results to be allowed to come to PNG within 7 days prior to travel.
  • Passengers from New Zealand, Fiji, Solomon Islands, all Australian states except Victoria, New Caledonia, Kiribati, Marshall Islands, Tonga, Tuvalu, Nauru, Federated States of Micronesia, Vanuatu, the Cook Islands, Samoa, Palau and Niue who have spent seven days in these countries will now be quarantined for seven days at home or at a designated quarantine facility in PNG. Those needing home quarantine will need the Controller's approval;
  • Passengers arriving from other international locations still need to quarantine at a hotel for 14 days.
  • All inbound international passengers coming into PNG still need to get Controller Approval in advance.
  • Passengers transiting Port Moresby to Australia or to other locations do not need to get Controller Approval
  • Air Niugini has now had its passenger cap into Brisbane increase to 50 passengers per flight, and with no limit into Cairns.
  • Since the announcement of the first confirmed case, the Government of Papua New Guinea, through the Ministry of Health, issued a Notice of Gazettal under the Quarantine Act
  • The Government of Papua New Guinea's Emergency Preparedness and Response Plan for COVID-19 is now being implemented by a Ministerial Committee and National Task Force specifically set up to drive and coordinate the response plan to the COVID-19 outbreak in Papua New Guinea
  • For more information visit the Papua New Guinean Department of Health's website
  • If you or anyone you know is experiencing symptoms of the COVID-19 please call the hotline numbers: 1800-200 or +675 7196-0813


  • There are no restrictions on domestic flights and passengers are no longer required to seek prior approvals to travel. However, they are expected to continue to observe COVID-19 measures in safe distancing, wearing of masks, regular hand sanitizing/washing, and are required to fill a National Department of Health form which is to be handed to the Provincial Health Authority upon Arrival.

What is the latest advice for International Visitors intending to visit or who are currently in PNG?

  • For international visitors who are unable to travel out of Papua New Guinea due to the international travel ban, the Immigration and Citizenship Authority of Papua New Guinea is extending Short Term Visas and considering Change of Status applications - click: ICAPNG public notice
  • Conditional Approvals under the current SOE have been granted for Inbound International Travel, by the Commissioner of Police and Controller of the SOE PNG, per the following MANDATORY requirements. This applies to the following international ports;
    • Brisbane to Port Moresby
    • Cairns to Port Moresby
    • Singapore to Port Moresby
  • Mandatory Requirements are;
    • Passengers must have PNG SOE signed and stamped approval
    • Passengers must have a firm booking into Port Moresby
    • Passengers must show evidence of firm pre-paid accommodation for 14 days at any of the following SoE designated Quarantine Properties – Holiday Inn, Ela Beach Hotel, Sanctuary Hotel, Dixies Bungalows, Grand Papua Hotel, Stanley Hotel, Hilton Hotel, Laguna Hotel and Granville Hotel
    • All incoming PNG stranded passenger names must be provided to [email protected] as Foreign Affairs, will cross-check their list to know the remaining citizens for repatriation.
    • PNG Citizens and PNG permanent residents must contact the PNG Department of Foreign Affairs and Trade (DFAIT) to request return. This will normally be via their nearest Embassy, High Commission or Consulate. For PNG citizens if you cannot afford the cost of the hotel you must advise DFAIT of this, DFAIT will then discuss with you to make appropriate arrangements.
    • Incoming approved organisations or persons listed in Schedule 2, National Order No.25 is not required for reporting to DFAIT but must provide the SoE controllers signed and stamped approval. 
    • All non-PNG Citizens and non-Permanent Residents returning to  PNG must be quarantined at a designated hotel in Port Moresby at the individual’s cost.
    • Upon arrival at the designated place,  a person must reside and remain in that place,  self-quarantined and segregated from other persons, for the period beginning on the day of arrival and ending at midnight on the fourteenth day after arrival into PNG.

What is the latest advice for domestic travel in Papua New Guinea? 

  • The on ban domestic travels as been lifted therefore Air Niugini has adviced that "there
  • All passengers travelling on Domestic flights are required under the State of Emergency (SOE) Order No.25 to complete the Air Passenger Travel Form (APTF) and have it presented at check-in before travel. Download forms from the Air Niugini Website -
  • Air Niugini will resume domestic services beginning 7 April 2020. Services are limited to personnel authorized by the Emergency Controller, see Government of Papua New Guinea's National Emergency Order.  For further information, especially cancelled bookings issued up to 31 March 2020 for travel up to 30 June 2020, please call Air Niugini's customer Customer Services Centre on 1803-444 or 327-3444.  Refer to Air Niugini Public Notice - Resumption of Domestic Services 

What is the latest advice for Papua New Guineans considering travel overseas?

  • You should exercise extreme precaution when traveling outside of Papua New Guinea.  
  • If you are returning from countries affected by the coronavirus – or have come into contact with anyone who has been through an Asian port, you need to monitor your health for the next 14 days. 
  • On 14 March 2020, Prime Minister James Marape declared a 60-day ban on all public servants from official overseas travel. 

What should I do if I have recently been in a country affected by COVID-19?

  • Papua New Guinean citizens, permanent residents, and their immediate family (including spouses, dependents and legal guardians) will still be able to enter Papua New Guinea but will be required to be medically cleared by a reputable clinic and hospital based on WHO standards, 14 days after the date they left an international port.
  • These measures are being reviewed every day based on the best available public health advice.
  • For more information visit the Papua New Guinean Department of Health's website.

What precautions should I take?

  • Everyone should practice good hygiene and other measures to protect against infections. These measures include:
    • Washing your hands;
    • Covering your mouth while coughing or sneezing;
    • Avoiding contact with wild or farm animals.

What symptoms should I watch out for?

  • The virus can cause a range of symptoms, ranging from mild illness to pneumonia. People may experience:
    • Fever;
    • Flu-like symptoms such as coughing, sore throat and headaches;
    • Difficulty breathing in some cases.
  • If you become unwell and suspect you may have symptoms of novel coronavirus, you should seek medical attention as soon as possible.

Where can I get more information about the coronavirus?

  • For the latest health and travel advice issued by the World Health Organization visit here.
  • For the latest information about the coronavirus in Papua New Guinea visit the Papua New Guinean Government’s Department of Health.
  • If you have urgent questions about the coronavirus you can contact the
    • PNG Department of Health’s COVID-19 hotline numbers for coronavirus: +675 7196-0813 or 1800-200 
    • We will continue to update our website as information becomes available.


Image: Papua New Guinea health worker at the COVID-19 screening section at the Jackson's International Airport, Port Moresby. Credit: PNG Department of Health 



PNG Tourism Promotion Authority    

Mr. Colin Taimbari            

P: 320-0211 ext. 214 

E: [email protected] 


National Capital District Commission     

Ms. Muriel Gerari

P: 324-0659

E: [email protected]


Milne Bay Tourism Bureau    

Mr. Sioni Sioni                               

P: 641-1503

E: [email protected] 


East New Britain Tourism Authority     

Mr. Gard Renson            

P: 982-8697

E: [email protected]   



See: UNWTO: Tourism and Coronavirus Disease (COVID-19) and PATA Weekly Recap on COVID-19